image Fernando Luz

Engineering Manager & Technical Leader with 18+ years delivering scalable solutions, building high-performance teams, and driving impactful change across technology, research, and education. I specialize in leading teams to deliver robust microservices architectures, backend systems, and cloud solutions, consistently achieving measurable outcomes—such as reducing project timelines, increasing code coverage, and optimizing system performance.

My leadership combines technical depth with a passion for mentoring, collaboration, and continuous improvement. I have managed and coached teams of 10+ engineers, instituted Agile, TDD, and CI/CD best practices, and delivered high-impact products in fast-paced environments. Whether launching new products, migrating legacy systems, or building QA frameworks, I deliver results that exceed expectations and foster a culture of excellence.


Work Experiences

Engineering Lead

AUTODOC
Apr 2024 - Present

Support the migration of AUTODOC Search and Discovery Domain into a scalable and efficient microservices architecture with the following responsibilities:

Achievements / Tasks:

  • Led migration of Search & Discovery to a scalable microservices architecture in Go (Kafka, PostgreSQL/MySQL), improving reliability and time-to-market while delivering within schedule and budget.

  • Established a rigorous testing and QA strategy (Unit, Integration, E2E) to increase code coverage and reduce production incidents.

  • Implemented observability and incident management with New Relic and Grafana to improve system monitoring, alerting, and mean time to recovery.

  • Drove engineering practices—code reviews, Agile coaching, and cross-functional collaboration—mentoring the team to raise productivity and delivery quality.

Engineering Manager

Talkdesk
2022 - 2024

Managed and mentored a team of 10+ engineers, delivering high-impact products including Healthcare Experience Cloud, Automated Notifications, and Agent Flows. Oversaw the QA team and established a robust E2E testing framework, ensuring product quality and reliability. Drove integration of healthcare call centers for improved patient interactions, implemented automated communication solutions, and empowered support agents with guided workflows. Consistently delivered projects on schedule, optimized team performance, and fostered a culture of excellence.

Achievements / Tasks:

  • Delivered Healthcare Experience Cloud, integrating call centers for efficient patient interactions and measurable improvements in service quality.

  • Launched Automated Notifications, enhancing customer communication and ensuring timely, precise delivery of scheduled events.

  • Improved support processes with Agent Flows, providing agents with scripted guidance and boosting customer satisfaction.

  • Established a robust E2E testing framework, raising product quality and reliability across the Industries Applications portfolio.

Senior Software Engineer

Talkdesk
2021 - 2022

Built and launched a new banking financial services solution from the ground up, utilizing Kotlin, SpringBoot, React, Redis, PostgreSQL, MongoDB, and RabbitMQ. Led the release of Visual IVR for Financial Services, developed an in-house frontend solution, and presented technical sessions to upskill the team in modern technologies and best practices.

Achievements / Tasks:

  • Released Visual IVR for Financial Services, accelerating time-to-market and enhancing customer experience.

  • Developed a custom Visual IVR Frontend, improving usability and maintainability.

  • Led technical sessions on Functional Programming and K6, driving team knowledge and adoption of new technologies.

Senior Software Engineer

Capgemini Portugal [ASML Project]
2018 - 2021

Led the Portugal team in the ASML lithography machine project, expanding unit test coverage with a gtest-based framework and implementing advanced design patterns in robotics. Delivered the RYUN robot component with 100% code coverage, managed complex migrations, and identified critical gaps in legacy autotesting. Co-founded the Altran PT Meetup group to foster technical knowledge sharing.

Achievements / Tasks:

  • Delivered RYUN (Universal Pick and Place Robot) with all planned features and 100% code coverage, ensuring reliability and performance.

  • Managed RYAU component migration and uncovered 65% fake tests, driving improvements in test integrity.

  • Achieved successful migration of 400 tests in 10 weeks, reducing project timeline by over 60% compared to initial estimates.

IT Manager

Technomar Engineering
2016 - 2018

Led the development of new features for the Technomar Maritime Simulator, driving innovation in training technology. Initiated certification with DNV GL, contributed to hydrodynamic model improvements, and championed best practices in Scrum, TDD, and Git. Mentored the team to elevate technical skills and project delivery.

Achievements / Tasks:

  • Improved communication channel with phonon framework, achieving 15% speedup and enhanced maintainability.

  • Delivered a new 360-degree simulation station, expanding training capabilities and user immersion.

  • Instituted Gitlab for code metrics, bug tracking, and milestone management, increasing team efficiency and transparency.

Researcher / HPC Software Engineer

Numerical Offshore Tank
2008 - 2016

Developed high-performance computing applications in C++/C, Python, and MPI for the TPN laboratory, optimizing parallel execution and integrating advanced numerical models. Led testing, optimization, and parallel improvements, and contributed to SMH, a finalist for the 2016 ANP Prize Award for Technological Innovation.

Achievements / Tasks:

  • Optimized parallel solver execution, saving 35% in cluster resources through Ph.D. research.

  • Improved numerical solver speed by 10% with OpenMP and implemented MPI standards for parallelization.

  • Established development test flow and initial CI (CDash, CTest), raising code quality and repository integrity.

Graduate Full Professor

Paulista University
2011 - 2016

Delivered lectures, managed laboratory activities, and mentored students in computer science and engineering topics. Led exam preparation, grading, and curriculum development, fostering student growth and academic excellence.