Fernando Luz’s Resume

Contact information

About me

Engineering Manager & Technical Leader with 18+ years delivering scalable solutions, building high-performance teams, and driving impactful change across technology, research, and education. I specialize in leading teams to deliver robust microservices architectures, backend systems, and cloud solutions, consistently achieving measurable outcomes—such as reducing project timelines, increasing code coverage, and optimizing system performance.

My leadership combines technical depth with a passion for mentoring, collaboration, and continuous improvement. I have managed and coached teams of 10+ engineers, instituted Agile, TDD, and CI/CD best practices, and delivered high-impact products in fast-paced environments. Whether launching new products, migrating legacy systems, or building QA frameworks, I deliver results that exceed expectations and foster a culture of excellence.

Experience

Engineering Lead — AUTODOC, Apr 2024 - Present

Support the migration of AUTODOC Search and Discovery Domain into a scalable and efficient microservices architecture with the following responsibilities:

Achievements / Tasks:

Led migration of Search & Discovery to a scalable microservices architecture in Go (Kafka, PostgreSQL/MySQL), improving reliability and time-to-market while delivering within schedule and budget.
Established a rigorous testing and QA strategy (Unit, Integration, E2E) to increase code coverage and reduce production incidents.
Implemented observability and incident management with New Relic and Grafana to improve system monitoring, alerting, and mean time to recovery.
Drove engineering practices—code reviews, Agile coaching, and cross-functional collaboration—mentoring the team to raise productivity and delivery quality.

Engineering Manager — Talkdesk, 2022 - 2024

Managed and mentored a team of 10+ engineers, delivering high-impact products including Healthcare Experience Cloud, Automated Notifications, and Agent Flows. Oversaw the QA team and established a robust E2E testing framework, ensuring product quality and reliability. Drove integration of healthcare call centers for improved patient interactions, implemented automated communication solutions, and empowered support agents with guided workflows. Consistently delivered projects on schedule, optimized team performance, and fostered a culture of excellence.

Achievements / Tasks:

Delivered Healthcare Experience Cloud, integrating call centers for efficient patient interactions and measurable improvements in service quality.
Launched Automated Notifications, enhancing customer communication and ensuring timely, precise delivery of scheduled events.
Improved support processes with Agent Flows, providing agents with scripted guidance and boosting customer satisfaction.
Established a robust E2E testing framework, raising product quality and reliability across the Industries Applications portfolio.

Senior Software Engineer — Talkdesk, 2021 - 2022

Built and launched a new banking financial services solution from the ground up, utilizing Kotlin, SpringBoot, React, Redis, PostgreSQL, MongoDB, and RabbitMQ. Led the release of Visual IVR for Financial Services, developed an in-house frontend solution, and presented technical sessions to upskill the team in modern technologies and best practices.

Achievements / Tasks:

Released Visual IVR for Financial Services, accelerating time-to-market and enhancing customer experience.
Developed a custom Visual IVR Frontend, improving usability and maintainability.
Led technical sessions on Functional Programming and K6, driving team knowledge and adoption of new technologies.

Senior Software Engineer — Capgemini Portugal [ASML Project], 2018 - 2021

Led the Portugal team in the ASML lithography machine project, expanding unit test coverage with a gtest-based framework and implementing advanced design patterns in robotics. Delivered the RYUN robot component with 100% code coverage, managed complex migrations, and identified critical gaps in legacy autotesting. Co-founded the Altran PT Meetup group to foster technical knowledge sharing.

Achievements / Tasks:

Delivered RYUN (Universal Pick and Place Robot) with all planned features and 100% code coverage, ensuring reliability and performance.
Managed RYAU component migration and uncovered 65% fake tests, driving improvements in test integrity.
Achieved successful migration of 400 tests in 10 weeks, reducing project timeline by over 60% compared to initial estimates.

IT Manager — Technomar Engineering, 2016 - 2018

Led the development of new features for the Technomar Maritime Simulator, driving innovation in training technology. Initiated certification with DNV GL, contributed to hydrodynamic model improvements, and championed best practices in Scrum, TDD, and Git. Mentored the team to elevate technical skills and project delivery.

Achievements / Tasks:

Improved communication channel with phonon framework, achieving 15% speedup and enhanced maintainability.
Delivered a new 360-degree simulation station, expanding training capabilities and user immersion.
Instituted Gitlab for code metrics, bug tracking, and milestone management, increasing team efficiency and transparency.

Researcher / HPC Software Engineer — Numerical Offshore Tank, 2008 - 2016

Developed high-performance computing applications in C++/C, Python, and MPI for the TPN laboratory, optimizing parallel execution and integrating advanced numerical models. Led testing, optimization, and parallel improvements, and contributed to SMH, a finalist for the 2016 ANP Prize Award for Technological Innovation.

Achievements / Tasks:

Optimized parallel solver execution, saving 35% in cluster resources through Ph.D. research.
Improved numerical solver speed by 10% with OpenMP and implemented MPI standards for parallelization.
Established development test flow and initial CI (CDash, CTest), raising code quality and repository integrity.

Graduate Full Professor — Paulista University, 2011 - 2016

Delivered lectures, managed laboratory activities, and mentored students in computer science and engineering topics. Led exam preparation, grading, and curriculum development, fostering student growth and academic excellence.

Achievements / Tasks:

Education

Ph.D. in Computing Engineering, 2015

University: University of São Paulo (USP) Institute: Polytechnic School Theme: Methodology for the execution of parallel applications based on BSP model with heterogeneous tasks

M.Sc. in Applied Physics, 2010

University: University of São Paulo (USP) Institute: Physics Institute of São Carlos Theme: Implementation of the MILC package in the study of full QCD

B.Sc. in Physics, 2006

University: University of São Paulo (USP) Institute: Physics Institute of São Carlos

Certifications

Professional Scrum Master — Scrum.org, 2022

Load: 20h Certificate: Professional Scrum Master

Responsive Web Design — Free Code Camp, 2020

Load: 300h Certificate: Responsive Web Design

JavaScript Algorithms and Data Structures — Free Code Camp, 2020

Load: 300h Certificate: JavaScript Algorithms and Data Structures

Scientific Computing with Python — Free Code Camp, 2020

Load: 400h Certificate: Scientific Computing with Python

Languages

Portuguese: Native
English: Fluent

Skills

Agility
Kotlin
SpringBoot
C++
Bash
Python
Object-oriented design
Jira
C
JavaScript
SML
HTML
CSS
Matlab
MongoDB
Design Patterns
Functional Paradigm