I’ve overseen a broad portfolio, including products like Healthcare Experience Cloud, Automated Notifications, and Agent Flows, along with the QA team. I’ve had the privilege of leading and mentoring a team of 10+ Individual Contributors, ranging from entry-level professionals to team leads.

Achievements / Tasks:

• The Healthcare Experience Cloud has been a cornerstone of our efforts, involving the seamless integration of healthcare call centers with more efficient and informed patient interactions;

• The Automated Notifications has been instrumental in enhancing communication, focusing on the definition of rules and events to schedule and deliver notifications, ensuring timely and precise interactions with the customers;

• The Agent Flows improved support processes by empowering agents with scripted guidance during customer calls;

• The QA team has established a robust E2E tests framework to rigorously validate product quality, ensuring that our solutions work properly in the Talkdesk environment.

Integrated a new team from the ground up to create a new solution for banking financial services.

The tech stack in this project uses Kotlin, SpringBoot, React, Redis, PostGres SQL, MongoDB, and RabbitMQ.

Achievements / Tasks:

• Released the first version of Visual IVR for Financial Services in the Summer release;

• Created an in-house solution for Visual IVR Frontend;

• Presented technical sessions to introduce new technologies (Functional Programming, K6).

Started the ASML project, where I contributed to the new lithography machine generation project. I led the Portugal team to expand unit test implementation with a framework based on gtest and implemented the Variant Pattern in a robot component. I also was one of the founders of the Meetup internal group in Altran PT.

Achievements / Tasks:

• Delivered the first version of the RYUN (Universal Pick and Place Robot) component, with all features planned and 100% of code coverage;

• Contributed with the RYAU component migration to the legacy version and investigated for RYAU autotesters, where I found 65% fake tests (tests without implementation);

• Achieved with success the first phase for UTTK to ATTEST migration (around 400 tests in 10 weeks instead of the initial estimation of 24 weeks).

I led a team in charge of implementing new features for the Technomar Maritime Simulator used in training activities. I initiated the certification plan with DNV GL agency and contributed to the core of the hydrodynamic numerical model. Additionally, I fostered best practices in software development, including the use of Scrum, Test-Driven Development, Git, and conducted mentoring sessions to enhance team knowledge.

Achievements / Tasks:

• Enhanced communication channel using the phonon framework, with gains in 15% speedup and improved the code maintainability;

• Orchestrated the full delivery of a new simulation station at the Technomar office, providing a simulator with 360 degrees immersion;

• Instituted Gitlab as a tool to obtain code metrics, and manage the bugs, new features, backlog, and milestone control for the team and the founders.

In the TPN laboratory, I developed High-Performance Computing applications using C++/C, Python, MPI/sockets, and bash in Linux and Windows. I also handled testing, optimization, parallel improvements, and integration with other projects. Additionally, I contributed to the creation of SMH, a finalist for the 2016 ANP Prize Award for Technological Innovation.

Achievements / Tasks:

• Optimized parallel execution of the numerical solver in the cluster environment saving around 35% in resources using my Ph.D. research;

• Achieved improvements in the Numerical Solver, reducing execution time by 10% through the utilization of OpenMP, and implemented MPI standards in the Parallel version;

• Championed the use of development tests flow to increase the development quality and built an initial CI with (CDash and CTest) to check the repository integrity.

Teaching-related responsibilities such as giving lectures, tutoring, managing homework, laboratory activities, exam preparation, and grading.